At Penmatrix.com, we give equal importance to how your work reaches you as we do to creating it. Every project deserves a smooth, secure, and timely handover. To make this possible, we provide several delivery methods designed to suit different project sizes, client preferences, and technical requirements.
Email is the simplest and most reliable method of receiving your completed project. Once your content is ready, we will send it to the email address you provided during consultation or registration.
· Files can be sent in Word (.docx), PDF, or Google Docs link, depending on your preference.
· You will receive a confirmation email with the file attached or linked, ensuring you have easy access without logging into any additional system.
· This method is best for smaller projects such as blog posts, articles, or short translations that require straightforward delivery.
👉 If otherwise happens: If an attachment fails to reach your inbox, you may contact us, and we will resend it immediately. If email size restrictions cause problems, we will switch to a cloud delivery method.
For larger projects—such as ebooks, academic guidebooks, or bulk MCQ files—we recommend cloud sharing. This provides a secure and convenient way to access files without worrying about email size limits.
· We use trusted platforms like Google Drive, Dropbox, or OneDrive.
· Files are shared through direct links, which can be password-protected on request.
· Cloud delivery allows you to download, comment, and even collaborate in real time if you prefer.
👉 If otherwise happens: If you face difficulties accessing the shared link, we will either resend the file through a different platform or provide it as a compressed email attachment.
To make your experience even smoother, we are working on a client dashboard within Penmatrix.com.
· Once available, you will be able to log in, view, and download your completed projects directly from your account.
· Your dashboard will act as a central hub, keeping past and ongoing projects in one place for easy reference.
· It will reduce reliance on external links and provide a more professional, self-contained workflow.
👉 If otherwise happens: Until the dashboard is fully functional, delivery will continue through email and cloud sharing. Clients who need organized project history can request manual archiving from us.
Many of our services—such as guidebook writing and MCQ preparation—are designed for both digital and print use. We provide print-ready formats to save you the hassle of extra formatting.
· Files are carefully prepared in PDF with proper margins, indexing, page numbers, and clean layout.
· Ready-to-print design ensures you can directly send it to a printing press or distribute it in classrooms without additional adjustments.
· On request, we can supply editable Word versions alongside the PDF, giving you flexibility to update content in the future.
👉 If otherwise happens: If your print service requires a different specification (for example, bleed margins or font embedding), we will adjust the file and send an updated version at no extra cost.
Some projects are time-sensitive, and we understand the value of meeting tight deadlines. For such cases, we offer an urgent delivery service.
· Small-scale projects like blog posts or articles may be delivered within 24 hours.
· Larger projects such as ebooks or guidebooks can be expedited within 48–72 hours, depending on scope.
· Urgent delivery may carry an additional fee, which will be discussed before work begins.
👉 If otherwise happens: If we fail to meet an agreed urgent deadline, you may request either a partial refund or delivery at the standard rate without the extra fee.
Losing a file after delivery can be frustrating. To prevent this, we offer secure backup support for a limited time.
· We keep a copy of your project in our secure system for up to three months after delivery.
· If you misplace your file, you can request a resend during this period.
· After the retention period, files are permanently deleted from our system to maintain confidentiality.
👉 If otherwise happens: If you request a file beyond the three-month period, we may not be able to recover it. In such cases, we advise clients to maintain their own local backups.
Every client has unique requirements, so we provide projects in more than one format when necessary.
· For example, you may receive your content in Word (.docx) for editing and PDF for final use.
· Translation projects may come in both editable and locked versions to preserve accuracy.
· Academic files can be shared in Word, PDF, or Quiz-ready format depending on your request.
👉 If otherwise happens: If the format provided does not work on your system, we will convert it to another format (e.g., .odt, .txt, or HTML) and resend without extra cost.
At Penmatrix.com, delivery is not just about sending files—it is about making sure you receive your work on time, in the format you need, and in a way that is convenient for you. Whether through email, cloud, or future dashboard access, our priority is to keep the process transparent, secure, and client-friendly.